What if your TMS could automatically notify you as soon as something needs your attention? Like getting an email if you have any orders at risk, or getting a message when a customer is placing less-than-normal volume?
Rose Rocket allows you to set up custom notifications based on your business criteria. This means you can define what warrants your attention, and choose how you want to be notified.
Some companies live by their emails, where others prefer the phone. With access to open APIs, and Webhooks, you can get notified of these alerts wherever you want.
All Advanced Business Intelligence features can be added on to an existing Rose Rocket plan. Please reach out to email@example.com for more information.
If you do not currently have a Rose Rocket plan, please book a demo to learn more.Read More
Driver shortage is a big problem for the entire industry, and it is definitely something that is top of mind for all of our customers. To help further engage your existing drivers, and to enable you to be able to attract new talent, Rose Rocket has been adding features to the Driver Mobile app.
Our newest feature is the Driver Pay tab – giving your drivers the ability to better stay on top of their work and their pay. This helps make it easier for them to work with you and to be able to estimate their earnings on a regular basis.
On the Driver Pay tab, drivers can now see the manifests they’ve been assigned to, and the estimated amount they will earn per manifest. This makes it easy for drivers to estimate their earnings on a regular basis.
When they click into a Manifest, you can see two sub-tabs. Pay Breakdown, and Manifest Details.'
Pay Breakdowns allows your drivers to see the way their pay is structured. This is dependent on how you have set up your driver pay structure to be.
In Manifest Details, they can now see the historical record of the manifest, which helps them keep track of what was done for the run.
This tab is a feature that is optional for your drivers. To enable it, an Admin user must go into Settings, scroll to Mobile Driver App Features, and turn the visibility to be ON.
You can now create Problem Types to better categorize any problems that may arise, in order to ultimately draw insights and improve your business.
By default, there are 4 problem types available to you:
To create your own and customize, you must have an Admin user account.
Head to Settings, scroll down to Problem Types, and input your new Problem Type.
Once you add the Type, you can begin using it when you report a problem on an order. A new dropdown will be available so you can select the right type of problem.
Rose Rocket sends out many emails to your customers, from account confirmation emails to ETA & Location emails, and more. By default, these emails are sent through Rose Rocket’s own SMTP (Simple Mail Transfer Protocol), which means your customers are receiving emails from Rose Rocket’s email servers.
Now, we allow you to customize the SMTP, so any emails can come from your own servers. This allows your customers to recognize that the emails are coming from you, ultimately improving your brand presence while increasing email open rates.
As an Admin user, you can go to Settings, scroll down to “Custom SMTP Server” and then click on “Enable” to start setting it up.
Setting up your SMTP can be tricky if you are not already familiar with the protocols. If you are not comfortable setting this up yourself, you can reach out to your Customer Success Manager to help you set this up.
If you are comfortable setting this up yourself, you will need the following information:
2. Port Number
3. Login: Your email login
4. Password: Your email password
5. TLS Encryption: Transport Layer Security encryption attempts to send your emails with an added layer of security. When this is turned on, the email will not be delivered if it does not successfully pass the TLS encryption. These are the actions Rose Rocket will do in sequential order:If enabled:
Click on “Test Connection” to receive a test email from your inputted SMTP. If all looks well, click “SAVE”.
Often your customers will want to pay for their invoices in partial payments. Similarly, you may pay your drivers or partner carriers in partial payments. Now, you can record both in Rose Rocket to keep track of your accounts payables and receivables in an updated manner.
Please note this is currently available for single invoices and bills only. You cannot record partial payments on consolidated invoices and bills.
When Customers pay a part of an invoice, you can now record this payment to have it reflected in your Rose Rocket revenue reports.
When you pay a driver or partner carrier a partial payment, you can now record it and have it reflected in your Rose Rocket costs reports.
Many users will open multiple Rose Rocket tabs on their browser when working inside Rose Rocket. This allows them to easily reference different orders/manifests quickly.
To make it easier to distinguish between the opened tabs, now Rose Rocket will now display additional information on the tabs itself.
Unless you are operating only within one country, you are likely working with multiple currencies within your business. To truly understand and optimize your profitability, it is imperative to bring your payables and receivables back to your home currency.
Rose Rocket can now better support multi-currency reporting for CAD and USD, with more currencies being supported in the future.
This new feature is important for any company that operates across borders, as it will help improve profitability analysis, allow for more seamless integration with your accounting software, and enable you to better adjust your prices over time.
To enable multi-currency support for your company, you need to have an Admin level account. Here’s what you need to do:
Your company’s Home Currency is the currency in which you operate in.
If your business is American, you are operating in USD, and Canadian businesses in CAD.
To make sure you have the right Home Currency, go to “Settings”. In the first window named “Global Settings” you can set your home currency.
***Please note that setting a Home Currency is a permanent change to your account, as it impacts all of your accounting and reporting efforts.***
Once you have set up your Home Currency, you can add exchange rates to enable Multi-Currency Support.
When exchange rates are set, this will only impact your internal operations. Your customers will be seeing quotes, orders, manifests, bills, and invoices in the currency they operate in, so there are no changes there.
Every order, quote, manifest, bill, or invoice that is in a different currency than your Home Currency, will revert to your Home Currency for accounting and reporting purposes.
The exchange rate that is recorded internally is based on when the STAGE of the order is CONFIRMED.
Externally, your customers will not see a difference, as it is presented in their operating currency. This means if you quoted them at $100 USD, they will see $100 USD throughout the whole process (not accounting for any accessorials or claims that may be incurred during transit).
If there is no exchange rate set for a time period, it defaults to a USD $1.00 to CAD $1.33 exchange rate (CAD $1.00 to USD $0.77). To make sure this doesn’t happen, try adding a recurring calendar reminder to input your exchange rates a few days prior to the expiry date of your current exchange rate.