What's new on Rose Rocket

Our dedicated team make updates to Rose Rocket every two weeks, which means your software is cutting-edge every day.

New
October 15, 2019

Event-Driven Notifications

What if your TMS could automatically notify you as soon as something needs your attention? Like getting an email if you have any orders at risk, or getting a message when a customer is placing less-than-normal volume?

Rose Rocket allows you to set up custom notifications based on your business criteria. This means you can define what warrants your attention, and choose how you want to be notified.

Here are examples of Real-Time Notifications:

  • At-Risk Pickup or Delivery: Get notified if you are going to miss a pickup, or if a delivery will be late.
  • Hot Orders: Get notified when important orders warrant your attention. You can first specify what type of orders would be considered a “hot” order, like if an order is above a certain dollar threshold, or if it is for a particularly important customer (new customer, best customer). You can set up to get notified when your number of hot orders exceeds a specified amount, or even if a hot order is now at risk for a late pickup or delivery.
  • At-Risk Customers: Monitor drastic changes to your customer order volume or customer experience and get alerted about any At-Risk Customers before they drop off.
  • Claims: Get ahead of your claims so you’re not surprised at month’s end. If a claim entered is above a certain amount, or a certain number of claims is exceeded for a customer in a time period (i.e. more than 1 a month), you can be notified right away so you can investigate them.
  • Accounts Receivables: Managing a healthy accounts receivable is essential to maintaining a positive cash flow. Get notified immediately if a customer’s outstanding receivables exceed a certain amount or a certain number for a time period.

Get notified where you want:

Some companies live by their emails, where others prefer the phone. With access to open APIs, and Webhooks, you can get notified of these alerts wherever you want.

Here are some of the many channels we support:

  • Email: Get notified directly in your email.
  • Text Message: Have your TMS send you a text when events warrant your attention.
  • CRM: Have your notifications become events in your preferred CRM like Hubspot, Salesforce, and more.
  • Customer Service: Have notifications go directly into your customer service software so your agents can act on it immediately.
  • DropBox: Have a report go into your shared drives to stay organized.
  • + More! Have a channel we haven’t talked about? Let us know!

How to get it:

All Advanced Business Intelligence features can be added on to an existing Rose Rocket plan. Please reach out to subscriptions@roserocket.com for more information.

If you do not currently have a Rose Rocket plan, please book a demo to learn more.

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New
February 04, 2020

Driver Mobile App – New Driver Pay Tab

Driver shortage is a big problem for the entire industry, and it is definitely something that is top of mind for all of our customers. To help further engage your existing drivers, and to enable you to be able to attract new talent, Rose Rocket has been adding features to the Driver Mobile app.

Our newest feature is the Driver Pay tab – giving your drivers the ability to better stay on top of their work and their pay. This helps make it easier for them to work with you and to be able to estimate their earnings on a regular basis.

On the Driver Pay tab, drivers can now see the manifests they’ve been assigned to, and the estimated amount they will earn per manifest. This makes it easy for drivers to estimate their earnings on a regular basis.

When they click into a Manifest, you can see two sub-tabs. Pay Breakdown, and Manifest Details.'

Pay Breakdowns allows your drivers to see the way their pay is structured. This is dependent on how you have set up your driver pay structure to be.

In Manifest Details, they can now see the historical record of the manifest, which helps them keep track of what was done for the run.

Enabling Driver Pay

This tab is a feature that is optional for your drivers. To enable it, an Admin user must go into Settings, scroll to Mobile Driver App Features, and turn the visibility to be ON.

Availability:

  • This is available to every Rose Rocket Driver Mobile user, but must be enabled by an Admin. Once Enabled, drivers must update the app on the App Store (iOS) or Google Play Store (Android) to get the new feature.
  • Available in App Store and Google Play: Wednesday, February 5th, 2020
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Improvement
February 04, 2020

Driver Mobile App – New Signature Flow

Since the release of our Driver Mobile app, we’ve collected a lot of feedback from your drivers. One feedback that we’ve gotten was around how to improve the workflow around getting signatures on the mobile app.

Now there are four different ways to complete a POD.

Here’s a quick look at the new process:

Updated Method - Sign

Before, a driver would ask for the signee to draw their signature prior to inputting their name. Now, they will have to input the name prior to getting drawing a signature.

New Method - Scan your POD

Scanning is a new way to complete the POD, and it’s simple.

  • To scan a POD, click on the “Scan” option, and take a photo of the POD in front of you.
  • Then, adjust the corners, and select “Crop” to trim the edges.
  • Click “Enhance” to turn it into a black and white PDF scan.
  • Click Save to upload it to the task(s) you have selected.

Availability:

  • This is available to every Rose Rocket Driver Mobile user. Please update the app on the App Store (iOS) or Google Play Store (Android).
  • Available in App Store and Google Play: Wednesday, February 5th, 2020
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Improvement
February 03, 2020

Order Details Design Change- Ready & Requested Delivery Times

“Ready Time” and “Requested Delivery” times are now found underneath Shipper and Consignee to make it easier to see and correlate the information.

Availability:

  • This is available to every Rose Rocket user at no extra costs. No additional setup is required.
  • Available in Sandbox: Wednesday, January 29th, 2020
  • Available in Production: Wednesday, February 5th, 2020
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Improvement
February 03, 2020

Accessibility Improvements

We’re committed to designing and building Rose Rocket to be accessible for everyone, so we’ve improved the design of our status labels to make it easier for everyone to see.

Before:

After:

Availability:

  • This is available to every Rose Rocket user at no extra costs. No additional setup is required.
  • Available in Sandbox: Wednesday, January 29th, 2020
  • Available in Production: Wednesday, February 5th, 2020
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Improvement
February 03, 2020

Rate Confirmation – Special Instructions Field

On the Rate Confirmation document, you can now see Special Instructions as a new field. This field is populated from the information that is in the “Special Instructions” field on your Order.

Additionally, the Notes field is now its own separate field, being populated by information found on the notes from your Driver or Partner Carrier. This field is not customer-facing, which means any communications between your partner carriers or drivers will not be available for customers.

Availability:

  • This is available to every Rose Rocket user at no extra costs. No additional setup is required.
  • Available in Sandbox: Wednesday, January 29th, 2020
  • Available in Production: Wednesday, February 5th, 2020
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Improvement
February 03, 2020

Quick Quote Button Configuration & Location

Having the ability to quickly quote was a feature that saved CSRs and shippers time. However, this workflow will not apply to all of our customers. Hence, we have made Quick Quote into a workflow you can turn on, or off.

By default, the ability to Quick Quote is always turned on. To adjust your workflow and turn it off, head to Settings, scroll to “Workflow Configuration” and turn it off there.

In addition, we’ve moved the location of the “Quick Quote” button from the Order List directly, to being in the dropdown. When you click on the three dots dropdown, you can see it as an option (if this is turned on for your organization).

Availability:

  • This is available to every Rose Rocket user at no extra costs. Setup of workflow configurations is only available to Admin users.
  • Available in Sandbox: Wednesday, January 29th, 2020
  • Available in Production: Wednesday, February 5th, 2020
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