New
February 03, 2020
Order Problem Types
You can now create Problem Types to better categorize any problems that may arise, in order to ultimately draw insights and improve your business.
By default, there are 4 problem types available to you:
- Refused
- Late
- Incorrect Info
- Missing Info.
To create your own and customize, you must have an Admin user account.
Head to Settings, scroll down to Problem Types, and input your new Problem Type.
Once you add the Type, you can begin using it when you report a problem on an order. A new dropdown will be available so you can select the right type of problem.
Availability:
- This is available to every Rose Rocket user at no extra costs. Setup of Problem Types is only available to Admin users.
- Available in Sandbox: Wednesday, January 29th, 2020
- Available in Production: Wednesday, February 5th, 2020
Thank you for your feedback.