Customize SMTP Servers
Rose Rocket sends out many emails to your customers, from account confirmation emails to ETA & Location emails, and more. By default, these emails are sent through Rose Rocket’s own SMTP (Simple Mail Transfer Protocol), which means your customers are receiving emails from Rose Rocket’s email servers.
Now, we allow you to customize the SMTP, so any emails can come from your own servers. This allows your customers to recognize that the emails are coming from you, ultimately improving your brand presence while increasing email open rates.
Setting up your SMTP:
As an Admin user, you can go to Settings, scroll down to “Custom SMTP Server” and then click on “Enable” to start setting it up.
Setting up your SMTP can be tricky if you are not already familiar with the protocols. If you are not comfortable setting this up yourself, you can reach out to your Customer Success Manager to help you set this up.
If you are comfortable setting this up yourself, you will need the following information:
1. Host
2. Port Number
3. Login: Your email login
4. Password: Your email password
5. TLS Encryption: Transport Layer Security encryption attempts to send your emails with an added layer of security. When this is turned on, the email will not be delivered if it does not successfully pass the TLS encryption. These are the actions Rose Rocket will do in sequential order:
If enabled:- Rose Rocket will try sending with TLS encryption first
- If that fails, we will try sending with SSL encryption
- If that fails, it will count as a failure, and the email will not send.
If disabled:
- Rose Rocket will try sending with TLS encryption first
- If that fails, we will try sending with SSL encryption
- If that fails, we will try sending Unencrypted
Next Steps:
Click on “Test Connection” to receive a test email from your inputted SMTP. If all looks well, click “SAVE”.
Availability:
- This customization is available at no additional cost. Email server must be provided by you, and additional setup is required from users with an Admin account.
- Available in Sandbox: Wednesday, January 29th, 2020
- Available in Production: Wednesday, February 5th, 2020
