What's new on Rose Rocket

Our dedicated team make updates to Rose Rocket every two weeks, which means your software is cutting-edge every day.

New
May 26, 2021

Order e-Tracking - Public tracking link for customers

Introducing e-Tracking, a simple way to share live order updates with your customers as they move from booked to completed on Rose Rocket. Using the new e-Tracking page, any customer can see status updates as they are entered in the TMS, giving them real-time visibility into orders.

It’s simple. Rose Rocket creates a public link for the order and all you have to do is share it. By offering more ways to share visibility on orders, you can provide better service to your customers.

How it Works

In an Order, you will now see a ‘Share & Invite’ button in the top right corner.

1. Create and share an e-Tracking Link

Generate an e-Tracking link for the order and share it with your customer. e-Tracking links will expire after 45 days or when the order has been completed or deleted in Rose Rocket.

Link Expiry

By default, the e-tracking link will expire 45 days after it’s created. When an order is updated to Delivered, Invoiced, Cancelled, or a Claim is created, the link expiry will reset to 45 days.

2. Invite to Customer Portal

e-Tracking links let you selectively share order status with your customers. If you find yourself always sharing links with your customer, add them to the Customer Portal and they'll have access to all their orders without any additional effort from your team.

Use the list to see which users already have access to the order and add or remove Portal access for a customer.

e-Tracking lets your customer see orders as it moves through Booked, In-Transit, Delivered, Invoiced or Cancelled status in Rose Rocket. To ensure no private information is revealed, only the stop city, state, zipcode and commodity details are shown and updated with the order.

Availability

This is available in each Rose Rocket instance at no extra cost.

  • Available in Production: Tuesday, June 8th, 2021
Read More
emoji negative reaction for 'Order e-Tracking - Public tracking link for customers' emoji neutral reaction for 'Order e-Tracking - Public tracking link for customers' emoji positive reaction for 'Order e-Tracking - Public tracking link for customers'
Thank you for your feedback.
New
June 07, 2021

Rose Rocket Partner App

In trucking, hardly anyone moves freight alone. The transportation industry depends on working with partners to keep freight moving and remain efficient in modern times. With this in mind, we are expanding our software offerings to focus on the networking aspect of your business – to help you better connect with partner carriers and brokers and facilitate a more effective partner network.

The Partner App is a piece of Rose Rocket that you can extend to your partner carriers to collaborate on orders, instant message, and share important documents from a single system.

Why use Partner App?

  • Complete Order Information: Your partners can input their own order details, reducing errors and giving time back to your team.
  • Chat Online: Instantly communicate with your partners in the context of the order, with chat records you can easily reference.
  • Share & Store Documents: All the documents you need in one place, including BOLs, labels, PODs, invoices & bills.
  • Single Source of Truth:  Instead of information scattered across inboxes and spreadsheets, or lost in phone calls and text messages, everything you and your partner need for the order is in one place.

1. Turning on Partner App for a partner carrier

2. The complete workflow - Dispatching orders to Partner App

Once your carriers have access to Partner App, you can begin sending orders to them from your instance of Rose Rocket. Here is the full workflow of how to dispatch to your partners and what they see in their Partner App:

Working with your partner carriers has never been more efficient. To learn more about using the Partner App, please reach out to your Account Manager.

Availability

The Partner App can be used with any of your partner carriers at no extra cost.

  • Available in Production: Tuesday, June 8th, 2021
Read More
emoji negative reaction for 'Rose Rocket Partner App' emoji neutral reaction for 'Rose Rocket Partner App' emoji positive reaction for 'Rose Rocket Partner App'
Thank you for your feedback.
integration
May 20, 2021

Accounting Integrations: Link Customers Profiles on Export

We've made the process of exporting invoices and bills smoother to help save you time.

Now, If you're exporting an invoice or bill to your accounting software where your customer doesn't have an External ID mapped in Rose Rocket, you can map them to an existing customer in QuickBooks or Xero or create an ID for them from the same screen.

This is available on invoices as well as driver, partner carrier, and commission bills.

Here's how it works:

Availability

Integrations can be managed by Rose Rocket Admin Users.

  • Available in Sandbox: Tuesday, May 18, 2021
  • Available in Production: Tuesday, May 25, 2021
Read More
emoji negative reaction for 'Accounting Integrations: Link Customers Profiles on Export' emoji neutral reaction for 'Accounting Integrations: Link Customers Profiles on Export' emoji positive reaction for 'Accounting Integrations: Link Customers Profiles on Export'
Thank you for your feedback.
New
May 20, 2021

Advanced Analytics - 5 New Reports

We are excited to deliver 5 new reports to help you analyze various aspects of your business. All reports give you the most up-to-date data down to the minute, and can be filtered to get the information you need.

These reports are available to all Admin users with Advanced Analytics. If you’re interested in turning this on or learning more about what data can do for your business, reach out to your Rose Rocket Account Manager.

New reports include:

1. Mode Summary (S)

Get a breakdown of all your orders by LTL, FTL, and cube. See the total order count by mode for each month as well as the total dollar amount billed for each order.

2. Orders / Origins / Destinations (T)

See your customers with the most orders broken down by mode (LTL, FTL, or cube) and use the map to drill down into the origins and destinations for your orders, as well as the spend calculated by miles and cost per pound for each.

3. On-Time Order Performance by Customer (U)

Analyze your service by seeing which orders are on-time, late, and early for each customer. Drill down into each customer to see who you're serving well, and where you can improve.

4. On-Time Leg Performance by Carrier (V)

Track the performance of your partner carriers to see which are strong and where there is room for service improvement. Drill down into each partner carrier by downloading the full data set.

5. Accounts Receivable (W)

This is one of our most requested reports. Easily see who owes you money, how long it's overdue, and drill down to specific invoices. Schedule reports for your full Accounts Receivables or specific customers to your team or customers by email.

In addition to these, check out the 13 other reports built in our latest reporting overhauls. Part 1 and Part 2.

Availability:

  • This is available to every user with an Advanced Analytics license, which is an add-on. Users with this license can see the new changes with no additional cost or setup required.
  • Available in Production on Tuesday, May 25th, 2021
Read More
emoji negative reaction for 'Advanced Analytics - 5 New Reports' emoji neutral reaction for 'Advanced Analytics - 5 New Reports' emoji positive reaction for 'Advanced Analytics - 5 New Reports'
Thank you for your feedback.
New
May 06, 2021

Improved Order Building

Creating Orders is an essential part of the work many people do on Rose Rocket today. To help you speed up this process, we've added a few improvements to help you build, dispatch, and invoice orders as efficiently as possible. This is especially helpful for Brokers who spend most of their time in the Orders module.

Improvements include:

  • Quick action buttons: Use the new action buttons to guide you through the order building process without leaving the Orders details page.
  • Select quotes in 1-click: Save time by having rates added to your orders automatically. You will only be asked to Accept or Reject a quote if the order is created using Customer Portal or when a quote is accepted by a customer using Customer Portal and you need to confirm that the order can still be moved.

These improvements only apply to point-to-point orders at this time.

Check out how they look in action:

Availability

This is available in each Rose Rocket instance at no additional cost or setup.

Available in Sandbox: Tuesday, May 4, 2021

Available in Production: Tuesday, May 11, 2021

Read More
emoji negative reaction for 'Improved Order Building' emoji neutral reaction for 'Improved Order Building' emoji positive reaction for 'Improved Order Building'
Thank you for your feedback.
New
April 21, 2021

Resetting your Rose Rocket password

Whether you've forgotten your password or want to reset it, we've improved our guidelines to make sure every password you and your team create is strong and secure.

All new passwords require:

  • 8 to 25 characters
  • Both uppercase and lowercase characters
  • At least one number
  • At least one special character

💡 Make sure to take down your new password so you don't forget it later.

Forgot Password

If you have forgotten your password and can't log into Rose Rocket, you'll be directed to our new reset password page where you can create a new one. Here's how it works:

Reset Password

If you're looking to reset your existing password, it can be updated in your Profile details located in the top navigation bar. How it works:

This is available to each user at no additional cost or setup.

  • Available in Sandbox: Tuesday, April 20, 2021
  • Available in Production: Tuesday, April 27, 2021
Read More
emoji negative reaction for 'Resetting your Rose Rocket password' emoji neutral reaction for 'Resetting your Rose Rocket password' emoji positive reaction for 'Resetting your Rose Rocket password'
Thank you for your feedback.
We are ⚡by Beamer