Introducing e-Tracking, a simple way to share live order updates with your customers as they move from booked to completed on Rose Rocket. Using the new e-Tracking page, any customer can see status updates as they are entered in the TMS, giving them real-time visibility into orders.
It’s simple. Rose Rocket creates a public link for the order and all you have to do is share it. By offering more ways to share visibility on orders, you can provide better service to your customers.
In an Order, you will now see a ‘Share & Invite’ button in the top right corner.
Generate an e-Tracking link for the order and share it with your customer. e-Tracking links will expire after 45 days or when the order has been completed or deleted in Rose Rocket.
By default, the e-tracking link will expire 45 days after it’s created. When an order is updated to Delivered, Invoiced, Cancelled, or a Claim is created, the link expiry will reset to 45 days.
e-Tracking links let you selectively share order status with your customers. If you find yourself always sharing links with your customer, add them to the Customer Portal and they'll have access to all their orders without any additional effort from your team.
Use the list to see which users already have access to the order and add or remove Portal access for a customer.
e-Tracking lets your customer see orders as it moves through Booked, In-Transit, Delivered, Invoiced or Cancelled status in Rose Rocket. To ensure no private information is revealed, only the stop city, state, zipcode and commodity details are shown and updated with the order.
This is available in each Rose Rocket instance at no extra cost.
In trucking, hardly anyone moves freight alone. The transportation industry depends on working with partners to keep freight moving and remain efficient in modern times. With this in mind, we are expanding our software offerings to focus on the networking aspect of your business – to help you better connect with partner carriers and brokers and facilitate a more effective partner network.
The Partner App is a piece of Rose Rocket that you can extend to your partner carriers to collaborate on orders, instant message, and share important documents from a single system.
Why use Partner App?
1. Turning on Partner App for a partner carrier
2. The complete workflow - Dispatching orders to Partner App
Once your carriers have access to Partner App, you can begin sending orders to them from your instance of Rose Rocket. Here is the full workflow of how to dispatch to your partners and what they see in their Partner App:
Working with your partner carriers has never been more efficient. To learn more about using the Partner App, please reach out to your Account Manager.
The Partner App can be used with any of your partner carriers at no extra cost.
We've made the process of exporting invoices and bills smoother to help save you time.
Now, If you're exporting an invoice or bill to your accounting software where your customer doesn't have an External ID mapped in Rose Rocket, you can map them to an existing customer in QuickBooks or Xero or create an ID for them from the same screen.
This is available on invoices as well as driver, partner carrier, and commission bills.
Here's how it works:
Integrations can be managed by Rose Rocket Admin Users.
We are excited to deliver 5 new reports to help you analyze various aspects of your business. All reports give you the most up-to-date data down to the minute, and can be filtered to get the information you need.
These reports are available to all Admin users with Advanced Analytics. If you’re interested in turning this on or learning more about what data can do for your business, reach out to your Rose Rocket Account Manager.
Get a breakdown of all your orders by LTL, FTL, and cube. See the total order count by mode for each month as well as the total dollar amount billed for each order.
See your customers with the most orders broken down by mode (LTL, FTL, or cube) and use the map to drill down into the origins and destinations for your orders, as well as the spend calculated by miles and cost per pound for each.
Analyze your service by seeing which orders are on-time, late, and early for each customer. Drill down into each customer to see who you're serving well, and where you can improve.
Track the performance of your partner carriers to see which are strong and where there is room for service improvement. Drill down into each partner carrier by downloading the full data set.
5. Accounts Receivable (W)
This is one of our most requested reports. Easily see who owes you money, how long it's overdue, and drill down to specific invoices. Schedule reports for your full Accounts Receivables or specific customers to your team or customers by email.
Creating Orders is an essential part of the work many people do on Rose Rocket today. To help you speed up this process, we've added a few improvements to help you build, dispatch, and invoice orders as efficiently as possible. This is especially helpful for Brokers who spend most of their time in the Orders module.
These improvements only apply to point-to-point orders at this time.
Check out how they look in action:
This is available in each Rose Rocket instance at no additional cost or setup.
Available in Sandbox: Tuesday, May 4, 2021
Available in Production: Tuesday, May 11, 2021Read More
Whether you've forgotten your password or want to reset it, we've improved our guidelines to make sure every password you and your team create is strong and secure.
All new passwords require:
💡 Make sure to take down your new password so you don't forget it later.
If you have forgotten your password and can't log into Rose Rocket, you'll be directed to our new reset password page where you can create a new one. Here's how it works:
If you're looking to reset your existing password, it can be updated in your Profile details located in the top navigation bar. How it works:
This is available to each user at no additional cost or setup.