What's new on Rose Rocket

Our dedicated team make updates to Rose Rocket every two weeks, which means your software is cutting-edge every day.

New
October 15, 2019

Event-Driven Notifications

What if your TMS could automatically notify you as soon as something needs your attention? Like getting an email if you have any orders at risk, or getting a message when a customer is placing less-than-normal volume?

Rose Rocket allows you to set up custom notifications based on your business criteria. This means you can define what warrants your attention, and choose how you want to be notified.

Here are examples of Real-Time Notifications:

  • At-Risk Pickup or Delivery: Get notified if you are going to miss a pickup, or if a delivery will be late.
  • Hot Orders: Get notified when important orders warrant your attention. You can first specify what type of orders would be considered a “hot” order, like if an order is above a certain dollar threshold, or if it is for a particularly important customer (new customer, best customer). You can set up to get notified when your number of hot orders exceeds a specified amount, or even if a hot order is now at risk for a late pickup or delivery.
  • At-Risk Customers: Monitor drastic changes to your customer order volume or customer experience and get alerted about any At-Risk Customers before they drop off.
  • Claims: Get ahead of your claims so you’re not surprised at month’s end. If a claim entered is above a certain amount, or a certain number of claims is exceeded for a customer in a time period (i.e. more than 1 a month), you can be notified right away so you can investigate them.
  • Accounts Receivables: Managing a healthy accounts receivable is essential to maintaining a positive cash flow. Get notified immediately if a customer’s outstanding receivables exceed a certain amount or a certain number for a time period.

Get notified where you want:

Some companies live by their emails, where others prefer the phone. With access to open APIs, and Webhooks, you can get notified of these alerts wherever you want.

Here are some of the many channels we support:

  • Email: Get notified directly in your email.
  • Text Message: Have your TMS send you a text when events warrant your attention.
  • CRM: Have your notifications become events in your preferred CRM like Hubspot, Salesforce, and more.
  • Customer Service: Have notifications go directly into your customer service software so your agents can act on it immediately.
  • DropBox: Have a report go into your shared drives to stay organized.
  • + More! Have a channel we haven’t talked about? Let us know!

How to get it:

All Advanced Business Intelligence features can be added on to an existing Rose Rocket plan. Please reach out to subscriptions@roserocket.com for more information.

If you do not currently have a Rose Rocket plan, please book a demo to learn more.

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Improvement
December 03, 2019

Bill of Lading now have appointment times

We now show appointment times directly on the Bill of Lading.

Availability:

This is available to every Rose Rocket user with no additional cost or setup required.

  • Available in Sandbox: Wednesday, December 4th, 2019
  • Available in Production: Wednesday, December 11th, 2019
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Improvement
December 03, 2019

Labels

We have refactored our labels to be compatible with most standard 4" x 6" label makers. We also built in some blank space to allow you to write/sticker any other information critical to your business.

Availability:

This is available to every Rose Rocket user with no additional cost or setup required.

  • Available in Sandbox: Wednesday, December 4th, 2019
  • Available in Production: Wednesday, December 11th, 2019

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New
December 03, 2019

Duplicate a Manifest - Tags

On November 7th, 2019, we released the ability to duplicate Manifest in Rose Rocket.

That functionality will now also duplicate any tags attached to that manifest.

Availability:

This is available to every Rose Rocket user with no additional cost or setup required.

  • Available in Sandbox: Wednesday, December 4th, 2019
  • Available in Production: Wednesday, December 11th, 2019

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New
November 29, 2019

Order Reverse Status

We all do it. Every now and then, we click just a little too fast and complete a leg by mistake. Now, you can reverse pickup and delivery legs on your order details page. This applies to:

  • Point-to-point orders only. Does not apply to multi-stop orders at the moment
  • You are only able to reverse status of legs on the order details at this point. 
  • You are only able to reverse status of orders before invoices or bills have been generated. 

Undo Pickup

Undo pickup reverses the status of a single leg and may also cause cascading changes to the status of your Order or Manifest.

  • If you are reversing the first leg on your order, the status of your order will reverse from IN TRANSIT to ASSIGNED.
  • If you are reversing the first leg on your manifest, the status of your manifest will change reverse from MOVING to ASSIGNED

Undo Delivery

Undo pickup reverses the status of a single leg and may also cause cascading changes to the status of your Order or Manifest.

  • If you are reversing the first leg on your order, the status of your order will reverse from IN TRANSIT to ASSIGNED.
  • If you are reversing the first leg on your manifest, the status of your manifest will change reverse from MOVING to ASSIGNED

Availability:

This is available to every Rose Rocket user with no additional cost or setup required.

  • Available in Sandbox: Wednesday, December 4th, 2019
  • Available in Production: Wednesday, December 11th, 2019

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api updates
November 20, 2019

[API BUGFIXES]

  • Fixed an issue where if an empty message was supplied when dispatching to driver, the system would silently fail. A non-empty message is now required to pass validation.
  • Fixed a bug where the customer_id search filter for orders was returning an error due to permissions

Sandbox01 Available: Nov 20, 2019

Production Available: Nov 27, 2019

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api updates
November 20, 2019

[Updated - Endpoint] - Find Legs

The “Find Legs” endpoint has been updated with new parameters to filter with

  • updated_start_at
  • updated_end_at
  • picked_up_start_at
  • picked_up_end_at

Sandbox01 Available: Nov 20, 2019

Production Available: Nov 27, 2019

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